Refund Policy – Top Notch Notes Inc

At Top Notch Notes Inc, customer satisfaction and trust are at the core of our service. We understand the importance of a clear and fair refund policy, especially for high-value and time-sensitive products. Please read the following refund & Returns terms carefully before placing your order.

Eligibility for Refund

You are eligible for a refund under the following conditions:

• Non-delivery: If your package does not arrive within the estimated delivery window and shipping confirmation was provided.
• Wrong Product: If you receive the incorrect product (different from what you ordered).
• Damaged Package: If your product arrives visibly damaged and unusable due to transit issues.
• Unverified Payment: If payment was made but never verified and confirmed by our team.

Non-Refundable Situations

Refunds will not be issued in the following scenarios:

• Customer provides incorrect shipping details.
• Product already confirmed as delivered via tracking.
• Refusal to provide payment confirmation or proof of delivery issue.
• Change of mind after order processing has begun.

Replacement Before Refund

In most eligible cases, we prioritize replacement before refund. If an order is undelivered, damaged, or incorrect, we will reship your item at no extra cost after confirmation. Refunds are considered only if the replacement also fails or if the product is permanently out of stock.

Refund Processing Time

Once your refund request is approved, we will issue your refund within 5–7 business days. The method of refund will be the same as your original payment method unless otherwise agreed. We do not issue refunds in cash or cheque.

How to Request a Refund

To request a refund:

1. Contact us via our Contact Page or email us directly.
2. Include your order ID, full name, payment method used, and clear explanation of the issue.
3. Attach any necessary proof such as shipping screenshots, product photos, or tracking info.

Our support team will review your case within 24–48 hours and contact you regarding next steps.

Discreet Refund Handling

All refund requests and customer communications are handled with full confidentiality. Our refund policy is designed to protect both the customer and our business while maintaining privacy and safety.

Final Notes

By placing an order with Top Notch Notes Inc, you acknowledge that you have read, understood, and agreed to our refund policy. We reserve the right to modify this policy at any time based on evolving circumstances or business operations.

If you have any doubts about your eligibility or questions about this policy, don’t hesitate to reach out to our team for clarification.