Replacement Policy | Top Notch Notes Inc, we prioritize customer satisfaction by offering a clear and fair replacement policy. We understand that issues may arise during shipping, and we are committed to resolving them quickly and fairly.
Eligibility for Replacement:
- Replacements are available for defective, damaged, or incorrect products.
- Requests must be made within 7 days of receiving your order.
How to Request a Replacement:
- Contact our support team via email or through our contact form, providing your order number and a detailed description of the issue.
- Include clear photos of the defective or damaged product to help us process your replacement request quickly.
Replacement Process:
- Once your request is approved, a replacement product will be shipped within 3-5 business days.
- We will cover the cost of the replacement shipment to ensure you receive a product in perfect condition.
Important Notes:
- We do not offer replacements for orders due to buyer’s remorse or change of mind.
- Replacement requests are handled on a case-by-case basis to ensure a fair and prompt resolution.
If you have any questions about your order or need assistance with a replacement, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to help resolve any concerns quickly and professionally.
